Submit a request
I bought tickets to a show and now I am unable to attend. Can I get a refund or transfer my tickets to my friends?
Meet & Greet
If I win a meet and greet but cannot attend, can I give my pass to someone else or transfer it to another show?
Can I just buy a meet and greet pass?
Am I guaranteed a meet and greet?
If I win a meet and greet, can I bring a guest?
How do I request a meet and greet?
How do I renew my membership?
How Do I Update/Replace My Credit Card On My Profile?
How Do I Cancel My Membership?
Family Fan Club Membership Refund Policy
How do I manage my account (i.e. email, credit card info, etc)?
How do I sign up for a 'The Family' membership?
Why are there pre-sale ticket opportunities for some shows but not others?
How do I participate in a pre-sale?
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