Fan Club

Tickets

• I bought tickets to a show and now I am unable to attend. Can I get a refund or transfer my tickets to my friends?

Meet & Greet

• If I win a meet and greet but cannot attend, can I give my pass to someone else or transfer it to another show?
• Can I just buy a meet and greet pass?
• Am I guaranteed a meet and greet?
• If I win a meet and greet, can I bring a guest?
• How do I request a meet and greet?

Account Help

• How Do I Update/Replace My Credit Card On My Profile?
• How Do I Cancel My Membership?
• Family Fan Club Membership Refund Policy
• How do I manage my account (i.e. email, credit card info, etc)?
• How do I renew my membership?
• How do I sign up for a The Family membership?

Pre-Sale

• Why are there pre-sale ticket opportunities for some shows but not others?
• I purchased a membership in order to participate in a pre-sale but either I did not receive the code in time and/or the seats were not to my satisfaction. Can I receive a refund for my membership?
• How do I participate in a pre-sale?